30 Days Return/Refund Policy

Need to return something?

Something not right? No problem. Let us know and we’ll get it straightened out. We at Jawolry work hard to ensure this process is as seamless as possible.

Return policy

  • All items are thoroughly inspected before any action is taken.
  • You have 30 days from the date you received your items to make a return.  
  • Jawolry do not currently offer exchanges - just refunds! 

Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!

Following reasons are NOT covered by our 30 day return policy:

  • Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of the jewellery. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidised silver are easily damaged.
  • Products are damaged by misuse, mishandling, or keeping poor maintenance.
  • Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.

You don't like what you bought?

No worries we will sort it but to be eligible for a return, your item must be in the original packaging and the jewellery must be undamaged which means no scratches.

We want to ensure that you enjoy your purchase. If a jewellery item does not meet your expectations, we will gladly accept a return for store credit if returned within 30 days.
 

We recommend to checkout the sizing guide before purchasing Anklets, Bracelets or Ring!

Unfortunately, we cannot accept returns after 30 days from the original date of purchase.


Received a defective/wrong item?

We apologise for this inconvenience! In the unlikely event that you've received a defective/wrong item, please get in touch with our support team who will get this sorted for you with the following information:

  • Your order number
  • Which item is damaged
  • A description
  • Photographic evidence

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!

925 Sterling Silver

In this category you'll find all jewellery handmade of 100% 925 Sterling Silver. Since there are a lot of items at Jawolry, they are made of different materials, such as 925 Sterling Silver, 14K Gold plated, Rose Gold coloured, Silver plated, Copper or Zinc Alloy, or Swarovski Crystals or cubic zircon embedded.

Moreover, you can identify the materials from the Title or Description. 
If you need further assistance, please contact us via support@jawolry.com.

 

All claims for parcels arriving damaged must be made within 5 days of the delivery date.

Unless proof of damage has been verified by a member of the support team, we cannot process for a refund.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly. 

Still not sure on our returns policy? Drop us a message!